FAQ

Find answers to everything you need to know about Summit.

Registration info

Registration and pricing

  • What is the registration fee for Summit?
    Single registrations

    Early Bird price US$1,495 (September 12 – December 16, 2016)
    Advance price US$1,695 (December 17, 2016 – January 31, 2017)
    Full price US$1,895 (February 1 – March 19, 2017)
    Government, Education, Non-profit attendees US$1,295
    Use promo code GVEN17

    Multiple registrations

    Three or more registrations purchased together:
    Through December 16 - US$1,295 each
    After December 16 - US$1495 each

    Promotional codes cannot be applied to group pass purchases.

  • Are there any discounts for groups?

    Summit 2017 offers a group discount program when you register a group from your company. Multiple packages for attendee groups of 3 to 30 can be purchased directly through registration with a credit card. Once the attendee purchases the group package, registration codes will be automatically generated and given to the attendee at the end of the registration process.

    Large groups of 30 or more may be eligible for greater discounts. If interested, send an email to support@adobesummit.lanyonevents.com for more information.

    Group Discount Terms and Conditions:

    This offer cannot be combined with any other offer, package, or promotion codes. You may choose to pay with the same credit card for the multiple registration fees or use individual credit cards for each transaction. Payment by purchase order or check is not accepted.

  • What’s included in my registration fee?

    Your Summit registration includes admission to all keynote and breakout sessions, hands-on training labs (labs fill up fast so sign up ASAP; preregistration required), and the Community Pavilion. It also includes all general receptions, evening entertainment, and conference meals (breakfast and lunch) on Tuesday, Wednesday and Thursday.

  • Are meals included with my full conference pass?

    Yes, breakfast and lunch are provided to all attendees over the main conference days (Tuesday through Thursday, March 21 – 23). Buffet options will be offered at the Welcome Reception on Tuesday and the Bash on Wednesday.

  • Is there an additional charge for preconference training?

    Yes. Preconference training courses, brought to you by Adobe Digital Learning Services, are an additional charge. The courses are US$800 per one-day session and US$1,600 per two-day session. You can sign up for Preconference Training classes when you register for the conference. Preconference courses are only available with the purchase of a full conference pass.

  • What is an Adobe Digital Learning Services All Access Learning Pass?

    The All Access Learning Pass offers a year long, unlimited access to the complete suite of public classes from Adobe Digital Learning Services—online and classroom-based. Not familiar with All Access Learning Pass? Learn more about this great opportunity.

  • Does the registration fee include air transportation and hotel accommodations?

    All costs for air transportation and hotel accommodations are the responsibility of the attendee.

  • Can I purchase a guest social pass to the evening social events?

    Registered Summit attendees are permitted to purchase one guest social pass for the cost of US$200. Guests must be 21 years or older and accompanied by the Summit registrant who purchased the guest pass.

  • What is the age requirement for attending Summit?

    As a registered conference attendee, the minimum age to attend is 21 years. If you are purchasing a guest pass, the individual must be 21 years of age. If childcare is needed, contact your hotel directly to make arrangements.

  • Will I receive confirmation of my registration?

    Yes. After you register online, you will receive an automated email confirming your registration.

  • What types of payments are accepted for the conference fee?

    We accept Visa, MasterCard, Discover, and American Express.

  • What are the registration policies/terms and conditions?

    Only ONE (1) discount may be applied to an individual registration. Discounts cannot be combined. Your registration must be paid in full before the Early Bird or any other discount deadlines in order to receive the pricing for those discounts.

  • What is the cancellation policy?

    Cancellation requests must be submitted in writing to support@adobesummit.lanyonevents.com. The refund policy is as follows:

    • Before February 15, 2017: 50% refund
    • February 16, 2017 or later: No refund (No shows are ineligible for registration fee refunds.)
  • What is the substitution policy?

    Attendee substitutions from the same company may be made at any time at no charge but must be made in writing. Substitution requests for individuals outside the company will not be granted.

    Substitution requests can be sent to the Adobe Summit Registration Team at support@adobesummit.lanyonevents.com

    Please include the following information:

    • Full names of both the original registrant and substitute registrant
    • New registrant's user name

    The replacement registrant will need to create a new account and stop registering prior to the payment step.

    Note: Cancellation of travel and hotel reservations is the exclusive responsibility of the registrant.

    Hotel reservations made through Summit registration can be transferred to the new registrant. If hotel reservations were made directly through the hotel, the registrant must contact the hotel directly.

  • What is the tax ID number?

    The tax ID number for Summit is 77-0019522.

  • How do I obtain a W-9 form?

    To request a W-9 form, send an email to support@adobesummit.lanyonevents.com.

  • What if I need a visa application?

    To receive a visa invite letter you must register first, then request a visa for Summit through our Contact Center at support@adobesummit.lanyonevents.com. If you do not receive a visa in time to travel to the United States for Summit, your registration fees will be fully refunded.

  • Where do I pick up my badge?

    Registration is located in the Venetian Ballroom. To pick up your badge, you will be required to show a government-issued photo ID such as a driver's license or passport. Summit passes will not be mailed.

  • I am a member of the press. Are press passes available?

    More information about how to apply for a press pass is available here: summit.adobe.com/registration/press.

Attending Sessions

  • What should I know about scheduling sessions?

    Space in sessions/labs will be limited. You must arrive 3 minutes prior to a session or lab begins to secure your seat – regardless if you utilized scheduler. Your enrollment in a session will be validated and scanned at the time of entry. Anyone who is not pre-enrolled may be asked to wait in a standby line.

  • How do I schedule sessions & build my Summit schedule?

    To schedule sessions, you will need to log in to the Summit catalog with the username and password you created when you registered for Summit.

    Once logged in you can search for sessions by catalog view in the “Browse and Search” tab, applying the various search filters to find what interests you. From there you’ll click on “Scheduling Options” to show the various times the breakout is offered and add one to your schedule. You can also select the “Schedule” tab and click “edit schedule” to see breakouts by day and click to add them to your schedule.

  • I see a session in the catalog that does not appear schedulable. How can I schedule it?

    If the session is a preconference lab (occurring on Sunday or Monday of Summit), they are only available as an additional purchase through registration. Log back in to the registration portal and click “purchase registration items” to add a preconference to your schedule, while space is available.

    If the session is a regular breakout and it does not have a session time, please check back soon as we are publishing and scheduling new breakouts on a regular basis.

  • How do I delete, swap, or change a session?

    To delete a session from your schedule, click on “Edit Schedule” and pull up the appropriate date. Find the session you wish to remove on your schedule, and click the “x” in the upper right hand corner of where the session appears in your schedule. You will receive a message asking you to confirm that you would like to delete your session before the change is final. You can also search for the session in the catalog view and delete it from the scheduling options to the right of the session name.

    Swapping a session can be done in either view (Schedule vs. Catalog); however we recommend the schedule view so that you can see where a session would overlap with others on your schedule before you schedule it. To complete the swap, hover over the session listing you’re interested in adding to your schedule. It will show up as a gray overlay in your schedule to the right if you already have a session scheduled that conflicts. Click the session you’re interested in adding. A pop-up will appear asking if you would like to remove the other session in your schedule and replace it with the new one. Please be advised as soon as you make the swap, you will be removed from the previous session.  If it is full with a wait list, the first person on the wait list will immediately have the session added to their schedule.

  • What does my experience level need to be for breakouts?

    Summit offers breakout sessions geared toward creative professionals with varying proficiencies in Marketing Cloud. While our breakouts range in technical level from novice to advanced, we recommend attendees have a solid knowledge and proficiency of Adobe Marketing Cloud tools and services in order to benefit the most from the education sessions at Summit.

  • Can I simultaneously register for a session and also add myself to a waitlist for another session at the same or overlapping timeslot?

    The Summit Scheduler does not allow for double-booking, even if one breakout is at capacity and you choose to add yourself to the wait list. We recommend that if there are two sessions you are interested in attending at the same time that you register for the one that has space to reserve your seat.

  • How does the online waitlist work?

    If a breakout is full, you may elect to add yourself to the online waitlist for that session. If an attendee who has reserved their seat in that breakout removes it from his or her schedule, the first person on the wait list will automatically be added to the breakout and will be notified of this.

  • If I’m on the waitlist will I get priority in getting into the session onsite if there are seats available?

    No, the online waitlist does not carry over to the onsite wait line for a breakout. Our onsite wait line policy is as follows:

    If you are not pre-registered for a breakout or you are on the online waitlist, you can stand in the onsite wait line outside of the breakout room. We suggest you arrive 10-15 minutes prior to the breakout start time. Four minutes prior to the start of the breakout, if seats are available, the door monitor will allow wait line attendees into the room.

    Please note: getting added to the online waitlist does not guarantee you a seat in a breakout. In addition, if you have pre-registered and been confirmed for a breakout via the SUMMIT Scheduler, you MUST arrive at least five minutes prior to the breakout start time in order to guarantee your seat. Otherwise, it may be forfeited to those in the onsite wait line.

  • If I have pre-registered for a breakout and arrive late, will my seat still be reserved?

    No. Please see our onsite wait line policy above.

  • Are waitlists available for preconference sessions?

    We do not have waitlists for preconference sessions that you can add yourself to through the Summit Scheduler; however, if you are interested in signing up for a preconference that is full, you may contact customer service to have your name added to the interest list. Much like our waitlist, if someone should cancel, the first person on the waitlist will be contacted and given the opportunity to purchase the preconference.

  • When is the schedule final?

    Our breakout schedule can change all the way up to the conference. We aim to make our final changes a couple of weeks before the conference; however, unforeseen circumstances can necessitate a last minute time change or cancelation.

  • Do the room assignments change?

    Yes. Room assignments are subject to change up until the week before the event. We highly recommend waiting until the week prior to Summit to identify the rooms in which your breakouts take place. The Summit app will also be a great resource onsite to see where the breakouts are happening.

  • Why do the sessions and labs overlap sometimes?

    Start times are staggered for a couple of reasons. We find that congestion in the halls is greatly decreased when we do not have sessions and labs starting at the same time because we avoid every attendee moving around from one breakout to another all at one time. We also stagger to allow us to have a full schedule. If we did not stagger, we’d have some very long breaks in between some of our start times.

    We also try to balance out the schedule so that everyone can still attend the same minimum number of sessions/labs per day, ie: three breakouts Wednesday and four on Thursday, depending on what they choose. We also try to avoid sessions ending at the exact same time labs begin (or vice versa) because then we set people up for failure when it comes to getting to a session or lab by the start and not losing their seat.

  • What is required in Summit breakouts and do I need to bring anything?

    Nothing! Sessions are lecture/presentation-based breakouts. The only thing an attendee may want to bring is a notebook and pen to take notes if desired. For our labs, we provide all of the required equipment and files needed to participate. In limited cases, a speaker may reach out in advance of Summit to recommend that you bring a mobile phone or device to take photos, but those cases are limited and will be communicated in advance.

  • Will I get copies of the presentations and materials?

    We will post presentations and materials the week before Summit for all breakouts for which we are permitted to share such documents. Some of our speakers are bound by copyright or licensing agreements and therefore do not permit us to make their materials available for download.

    Materials will be available for download via the Summit Session Catalog. Attendees must be logged in in order to download the documents.

  • What is the onsite waitlist policy?

    If you are not pre-registered for a session or lab or you are on the waitlist, you can stand in the onsite wait-line outside of the session room. We suggest you arrive 10-15 minutes prior to the session start time. Two minutes prior to the start of the session, if seats are available, the door monitor will allow wait-line attendees into the room. Please note: getting added to the waitlist does not guarantee you a seat in a session or lab. In addition, if you have pre-registered and been confirmed for a session via the Summit Scheduler, you MUST arrive at least three minutes prior to the session start time in order to guarantee your seat. Otherwise, it may be forfeited to those in the onsite wait-line.

    Note: You cannot simultaneously register for a class and waitlist for another in the same time slot.

  • Is there a certification of completion for any labs/workshop?

    While we do not provide any certificates of completion, you can use your Summit session schedule as proof of attendance and class completion.

Hotel and travel

  • What is the Summit hotel for 2017?
    Summit Event hotel

    The Venetian | The Palazzo
    3355 S Las Vegas Blvd, Las Vegas, NV 89109 phone 702-414-1000

    Special Summit room rate: US$210 + US$12 daily resort fee and taxes.

    With the exception of children twelve and under staying with an adult, an additional charge of US$35.00 per night will be assessed for each occupant in excess of two.

    The Venetian | The Palazzo are the event hotels. They are unique to the Las Vegas Strip, as a 4-diamond all-suite hotel that offers an array of high-end amenities integrated under one roof.

    The discounted hotel block will fill quickly, so book your room early. Room rates are based upon availability and special rates expire at midnight Thursday, February 23, 2017. To take advantage of our discounted negotiated rates, you must book through the Summit registration system.

  • Are discounted rates available at the Summit hotels?

    Yes, discounted rates have been negotiated with The Venetian | The Palazzo and are available only through the registration system. Discounted rates are subject to availability. Room rates exclude tax but are inclusive of a mandatory US$12 resort fee per suite/per night.

  • What does the resort fee include?

    The resort fee includes unlimited local/toll free calls and in-suite internet access, complimentary daily newspaper, daily access for two adults to the fitness facility within Canyon Ranch SpaClub, one complimentary coffee/tea coupon per stay, and one 2-for-1 drink coupon (some restrictions apply, see coupon for details).

  • If I don’t want services provided by the resort fee, can it be waived?

    This fee is required by The Venetian | The Palazzo and is not optional. This fee is lower than the hotel’s typical resort fee (US$35) as part of your reservation through the Summit registration system.

  • My hotel confirmation says I have a suite but I didn’t book this; am I being charged more?

    No. Both The Venetian and The Palazzo offer all-suite accommodations at their hotels.

  • Can I choose what bed type I want?

    During your hotel registration, you will be asked for your bed type preference (King or 2 beds). Note that this room assignment is based on hotel availability and not guaranteed. If you would like to guarantee a room with 2 beds, you will have to contact the hotel directly after March 3 to do so. A nightly upcharge of $30 + Tax will be applied to your reservation for a room with 2 beds.

  • When will my credit card be charged a deposit?

    The hotel will be charging one night’s room/tax as a guarantee for your reservation on February 27, 2017 and will be applied to your stay. If you fail to cancel at least 72 hours prior to your scheduled arrival date or you fail to check in at the hotel on the scheduled arrival date, this deposit will be forfeited.

  • What is the pre-authorized amount for incidentals?

    Upon check-in, the hotel will authorize US$100-US$150 per night onto your debit/credit card on file in order to access in-suite amenities, including phone, movies, refreshment center, and also for any hotel dining outlets charged to your suite. Any unused authorized funds will be released back to you between 3-5 business days after your departure. Because of this hold, it is recommended that you use a credit card for these authorizations so that your personal funds on your debit card will not be affected during your stay.

  • What is the hotel cancellation policy?

    72 hours prior to your arrival date. If you fail to cancel by this deadline, your one night room/tax will be forfeited.

  • I’m staying at The Palazzo, can I check in at The Venetian? Or — I’m staying at The Venetian, can I check in at The Palazzo?

    No. The Venetian and The Palazzo have completely separate entrances and front desks. Please check your final details communication carefully before arriving at the hotel and inform your cab driver of your assigned tower.

  • What is the difference between The Venetian and The Palazzo locations?

    Both hotels offer comparable all-suite accommodations that are very similar in size and amenities, but differ in décor. The Palazzo hotel is smaller than The Venetian but shares the same unique Italian feel. Both hotels are within the same walking distance to the convention center and all of the restaurants, casinos and other hotel features are connected under the same roof and can be accessed from either tower. See hotel map for more location details.

  • When do I get a confirmation number?

    Hotel confirmation numbers will be included in the final details communications the week of March 6. Hotels will not have a record of your reservation until after March 3.

  • What is the closest airport?

    McCarran Las Vegas International Airport (LAS) is the main commercial airport for the Las Vegas Valley and Clark County, Nevada. It is located two miles from the Las Vegas Strip and 15 miles from downtown. Numerous transportation options are available.

  • How do I get from the airport to my hotel?

    There are many different transportation options in Las Vegas, including shuttle buses, taxis, car rentals, and limousine services. The taxi system in Las Vegas is very robust, with continuous service available from The Venetian hotel to and from McCarran International Airport. The average cost of a taxi ride from The Venetian to the airport is US$30.

  • What kind of weather should I anticipate?

    The average temperatures in Las Vegas in March range from a low of 44 degrees to a high of 78 degrees.

Other conference details

  • How should I dress?

    During the conference, business casual attire is appropriate. Plan to bring a jacket for the cool evening temperatures.

  • What is the Summit scheduler?

    The Scheduler is an online tool available for registered attendees to build your own personalized schedule of sessions and labs. You can access it by signing in on summit.adobe.com/na/. Both sessions and labs fill quickly, so schedule as soon as possible. The Summit Scheduler will be available starting in January 2017.

    Onsite note: Space in sessions/labs will be limited. If you have pre-registered for a session or lab, you must arrive five minutes prior to when a session or lab begins to secure your seat. Your enrollment in a session will be validated and scanned at the time of entry. Anyone who is not pre-enrolled may be asked to wait in a standby line.

  • What is Adobe’s commitment to ‘going green’ at Summit?

    We recognize that Summit is part of a much larger community, and we’re committed to making this an eco-friendly event in whatever ways we can. In addition, The Venetian was awarded a “Gold” designation as a part of TripAdvisor’s “greenleaders” program.

  • I have specific questions that are not addressed here. Who can help me?

    For further questions, email support@adobesummit.lanyonevents.com

I have specific questions that are not addressed here. Who can help me?

For further questions, email support@adobesummit.lanyonevents.com